WogoStar

Privacy Policy

1. Introduction

This policy explains how Abservetech ("we", "us", "our") collects, uses, shares and protects your information in the WogoStar customer app and the WogoStar Driver app (together, the "Apps"). By creating an account and using the Apps, you agree to this policy. If you do not agree, please do not use the Apps.

2. Information We Collect

  • Account information — your name, mobile phone number, email address and password when you register.
  • Location — precise (GPS) and approximate device location, used to book and fulfil rides and deliveries, show nearby drivers/requests, calculate fares and ETAs, and share live trip location. See section 4 for how the driver app uses background location.
  • Addresses — pickup, drop-off and saved home/work addresses you enter.
  • Trip & order data — your bookings, orders, routes, fares, payment method and ratings.
  • Payment information — for online payments, transactions are processed by third-party payment gateways; we do not store full card details on our servers.
  • Driver documents (Driver app only) — details you submit for verification such as vehicle information and identity/licence documents.
  • Device & usage data — device model, operating system, app version, notification token, IP address and app activity/log data used for security and to operate the service.

3. How We Use Your Information

  • To create and manage your account and log you in (including one-time passcodes).
  • To match riders with nearby drivers, dispatch requests, and complete trips, orders and deliveries.
  • To calculate fares, process payments and issue receipts.
  • To show live location and ETAs to you and the other party in a trip.
  • To send you service notifications about your trips, orders and account.
  • To provide support, prevent fraud and abuse, and keep the platform safe.
  • To meet legal, tax and regulatory obligations.

4. Location Data (Important)

Customer app: we use your location while you are using the app to set your pickup, find nearby drivers/stores and track your trip or order.

Driver app: while you are Online, the app collects your location in the foreground and background (including when the app is minimised or the screen is off) so we can match you to nearby requests, provide navigation, and share your live location with the customer during pickup and the trip. To do this the app runs a persistent "You're online" notification and may show incoming requests over other apps. Location is not collected when you are Offline. You can stop background location at any time by going Offline or revoking the location permission in your device settings.

5. How We Share Information

  • Between riders and drivers — to complete a trip we share the information needed to meet and complete it (e.g. name, live location, contact via masked calling where available).
  • Service providers — mapping, hosting, SMS/push notification, and payment providers who process data on our behalf under contract.
  • Legal — when required by law, regulation or to protect the rights and safety of users and the public.
  • We do not sell your personal information.

6. Data Retention

We keep your information for as long as your account is active and as needed to provide the service, then for the period required to meet legal, tax, accounting and dispute-resolution obligations. You can request deletion at any time (see section 8).

7. Data Security

We use reasonable technical and organizational measures — including encryption in transit, access controls and logging — to protect your information. No method of transmission or storage is completely secure.

8. Account & Data Deletion

You can request deletion of your account and associated personal data at any time, in-app (Account → Settings) or via our Account & Data Deletion page. We will delete your data as described there, except records we must retain for legal or fraud-prevention purposes.

9. Your Rights

Subject to applicable law, you may request access, correction, deletion or a copy of your data, and object to or restrict certain processing. Contact us using the details below to exercise these rights.

10. Children

The Apps are intended for users aged 18 and over. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

12. Contact Us

Questions or requests about your data? Email support@abservetech.com or call +91 9222479222. Abservetech, Madurai, Tamil Nadu, India.