Returns & Refunds

1. Order cancellation

You can cancel an order before it has been dispatched or picked up, directly from the app or by contacting support. Once an order is out for delivery or a service is already under way, it may no longer be cancellable, or a cancellation fee may apply to cover costs already incurred. Any eligible amount for a cancelled order is refunded as described below.

2. Refund timelines

Approved refunds are issued to your original payment method or, where you prefer, credited to your in-app wallet for faster reuse.

• Wallet — credited instantly once the refund is approved.
• Cards, UPI and net banking — typically 5–7 business days to reflect, depending on your bank or payment provider.
• Cash on delivery — refunded to your wallet or to a bank account you provide, since no online payment was made.

3. Damaged, incorrect or missing items

If an item arrives damaged, incorrect or missing, report it through the app or to support within a reasonable time of delivery — ideally within 24–48 hours — with a photo where possible. Once verified, we will arrange a replacement or a full refund of the affected item, including any delivery charge attributable to it. Perishable, personal-care and made-to-order items may be non-returnable except where they arrive damaged or incorrect.

4. How to request a return or refund

Open the relevant order in the app and choose the return or refund option, or contact support with your order number and a short description of the issue. We will confirm eligibility and next steps, and keep you updated until the refund is completed.

5. Contact us

Need help with a return or refund? Email support@abservetech.com or call +91 9222479222.